Bringing the monument to life during the works

All works entail constraints and generate changes that are often substantial for the teams. Anticipating changes, supporting teams, minimising disruption as far as possible while making the most of the consequences of the work by careful management in consultation with the various parties involved and appropriate communication both internally and externally are essential points in optimising the worksite period within a heritage site.

Photo of woks on historical monuments

  • GT

  • Long online format (over 4 hours)

  • Please contact us for a quote
  • Owners, directors and managers of public and private heritage sites
    Worksite manager
    Hospitality and surveillance manager
  • Distance learning (on your own, at your own pace)

  • Online

  • Basic knowledge of the regulations governing establishments open to the public

  • CONTACT US

Objectives - Target skills

Note: this course is more adapted to the French regulations. If you are still interested in this topic, please contact us.

  • Be aware of the constraints of a worksite on a heritage site and work with internal and external teams to anticipate the material and human impacts
  • Know how to adapt the visitor itinerary to minimise the nuisance caused by the works and manage the cohabitation between teams
  • Communicating internally and externally about the works, promoting them and making the constraints acceptable.

Detailed programme

Note: this course is more adapted to the French regulations. If you are still interested in this topic, please contact us.

ANTICIPATING AND PREPARING BEFORE THE WORKS

  • Assessment of the impact on all site activities as soon as the works programme is defined (technical dimension and timetable)
  • Anticipation of the impact of the works with internal and external teams, concessionaires (material, human, technical, public aspects, etc.)
  • Information meetings with employees on the new work organisation linked to the works
  • Prevention and safety: role of the various contacts and liaison with the teams
  • Adaptation of visitor itineraries to take account of work-related constraints
  • Price study (possible reduction in tariffs during the works)

SUPPORT DURING THE WORKS

  • Communicating with the public, providing information about changes to or the removal of areas that can be visited, enhancing the value of the site as a result of the works
  • Management of visitor traffic and safety
  • Working with the project manager on coordination between teams and alerting the site manager and permanent teams in the event of irregularities
  • Informing and training teams
  • Involving staff in setting up a temporary visitor trail

SUPPORTING THE END OF THE WORKS

  • Staff take ownership of the new site after the works have been completed
  • Communicating the end of the works

Methods and procedures

TEACHING METHODS AND TOOLS

  • Case studies
  • Tool sheet
  • Exercise: working on a public circulation plan

ASSESSMENT METHODS

  • Knowledge multiple choice questions

Participants

Hervé YANNOU

Director of the Domaine National du Château d'Angers (49) and the Château de Carrouges (61) at the Centre des Monuments Nationaux

"I worked for 5 years in a local authority before joining the CMN in 2012. I am currently the administrator of two monuments that are benefiting from work funded by the Stimulus Plan. "

Fouilloy Isabelle 3.jpg

Isabelle FOUILLOY-JULLIEN

Administrator of Fort Saint-André, Villeneuve-lez-Avignon (30) and the Place forte de Mont-Dauphin (05) at the Centre des monuments nationaux.

"I worked for 26 years in a local authority that had been awarded the Ville d'art et d'histoire (City of Art and History) label, setting up a heritage department. I joined the CMN in 2014 to take up the post of administrator. "